Setting up an eSIM should be quick and easy, but when you're on the move in a new country, a few hiccups can sometimes get in the way. Whether you're activating your eSIM or the first time or trying to troubleshoot an issue while exploring the world, here’s a guide to help get you connected as smoothly as possible.

1. Check that your device supports eSIM

Not all phones are eSIM compatible. Most recent models from Apple, Samsung, and Google support eSIM, but it’s always a good idea to double-check your phone’s specs. Also, make sure your phone is unlocked - locked devices won’t be able to install a new eSIM.

2. Make sure you’re connected to Wi-Fi or mobile data

Downloading your eSIM profile requires an internet connection. If you’re trying to activate your eSIM just after landing, hop on airport Wi-Fi to complete the setup process.

3. Follow the correct setup instructions

eSIMs Travel provides detailed setup guides for both Apple and Android devices. Typically, setup involves scanning a QR code or entering activation details manually. Make sure you’re following the instructions specific to your device. See our instructions here for more information.

4. Restart your phone after installing the eSIM

It’s a simple fix that solves many activation issues. After installing your eSIM, restart your phone to ensure it connects properly to your chosen mobile network.

5. Select the correct eSIM for data use

If you have more than one SIM or eSIM profile on your phone, make sure you’ve selected your eSIMs Travel profile as the default for mobile data in your phone settings.

6. Check your APN settings

If you’ve installed your eSIM but aren’t able to connect to the internet, check your Access Point Name (APN) settings. The correct APN will be provided in your eSIMs Travel setup instructions.

7. Still not working? Contact support

If you’ve tried all of the above and you’re still having trouble, get in touch with eSIMs Travel support. You can contact us via our website or use the eSIM assistant, and we’ll help you get sorted fast.

Stay connected with eSIMs Travel

Travelling can be unpredictable, but your mobile connection doesn’t have to be. With the right setup and a little troubleshooting know-how, you’ll be up and running in no time with your eSIMs Travel data plan.